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Terms of Service

Effective June 23, 2026 · Last updated July 13, 2026

These Terms of Service ("Terms") govern your access to and use of the PilotBPM platform and website (the "Service"). By creating an account, accessing, or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.

1. Accounts & workspaces

You must provide accurate information and keep your credentials confidential. You are responsible for activity under your account and for your workspace members' use of the Service. Workspace administrators control roles, permissions, and access within their tenant.

2. Acceptable use

You agree not to:

  • break the law, infringe others' rights, or violate any third party's privacy;
  • upload malware, attempt to gain unauthorized access, or disrupt the Service;
  • reverse engineer, resell, or build a competing product from the Service except as permitted by law;
  • use the Service to store or transmit content you are not authorized to handle.

We may suspend access for conduct that violates these Terms or poses a security or legal risk.

3. Customer content

You retain all rights to the data you and your users submit ("Customer Content"). You grant us a limited license to host, process, and display Customer Content solely to provide and support the Service. You are responsible for the legality of Customer Content and for having any necessary rights and consents.

4. Subscriptions, fees & taxes

Paid plans are billed in advance on a recurring basis. Unless stated otherwise, fees are non-refundable, exclusive of taxes, and may change with notice for future billing periods. Usage-based charges (such as AI overages) are billed as incurred. Failure to pay may result in suspension. You can manage or cancel your subscription from your workspace billing settings; cancellation takes effect at the end of the current period.

5. Free trials & demo data

Trial or demo workspaces may be provided "as is" and may be modified or removed at any time. Demo accounts are shared and should not hold confidential data.

6. Third-party services

The Service can connect to third-party services (e.g. email, storage, single sign-on, and AI providers). Your use of those services is governed by their own terms, and we are not responsible for them. Open-source components are provided under their respective licenses — see Third-Party Licenses.

7. AI features

Some features use artificial intelligence ("AI"). AI features are optional and are enabled at your workspace administrator's discretion.

  • Output may be wrong. AI-generated output is produced automatically and can be inaccurate, incomplete, biased, out of date, or misleading (sometimes called "hallucinations"). It is not a substitute for professional judgment and is not legal, financial, medical, or other professional advice.
  • Review before relying. You are responsible for reviewing and verifying AI output before acting on it. You remain solely responsible for any decisions made, and any content created, using AI features.
  • Your inputs. Do not submit content to AI features that you are not authorized to share with the configured AI provider. Content you submit is transmitted to and processed by that provider under its own terms and privacy policy.
  • No warranty. AI features are provided "as is" with no warranty as to accuracy, availability, or fitness for a particular purpose, and are subject to the disclaimers and liability limits in Sections 10 and 11.

8. Intellectual property

The Service, including its software, design, and trademarks, is owned by PilotBPM and its licensors and is protected by law. Except for the rights expressly granted here, no rights are transferred to you.

9. Confidentiality

Each party will protect the other's non-public information disclosed in connection with the Service and use it only as needed to perform under these Terms.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or secure. This includes any AI-generated output, which may be inaccurate and must be reviewed by you before use (see Section 7).

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PILOTBPM WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM.

12. Indemnification

You will defend and indemnify PilotBPM against claims arising from your Customer Content or your breach of these Terms, to the extent permitted by law.

13. Termination

You may stop using the Service at any time. We may suspend or terminate access for breach, non-payment, or legal reasons. On termination, your right to use the Service ends and we will make Customer Content available for export for a limited period before deletion, unless legally prohibited.

14. Changes to the Service or Terms

We may modify the Service and update these Terms. Material changes will be posted here with a new effective date and, where appropriate, communicated to you. Continued use after changes take effect constitutes acceptance.

15. Governing law & disputes

These Terms are governed by the laws of the jurisdiction in which PilotBPM is established, without regard to conflict-of-law rules. Disputes will be resolved in the courts of that jurisdiction, unless mandatory local law provides otherwise.

16. Contact

Questions about these Terms? Email legal@pilotbpm.com.